FAQs
What types of power tools do you offer?
Our store provides a curated selection of high-quality power tools and accessories, specifically designed for professionals in glass, marble, and metalworking applications. This includes precision-engineered diamond cutting discs and versatile cordless angle grinders, which are essential for achieving clean cuts and efficient operation.
How do I ensure the longevity of my power tools?
To maximize the lifespan of your power tools, it is important to follow the manufacturer's guidelines for usage and maintenance. Regularly inspect your tools for wear and tear, clean them after use, and store them in a dry, safe environment. Additionally, using the appropriate accessories, such as our diamond cutting discs, can enhance performance and durability.
What is your return policy?
We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. You will need the receipt or proof of purchase to initiate a return. For more details, please refer to our return policy section.
How can I contact customer support?
You can reach our customer support team via email at justblackwolf85@gmail.com or by phone at +447568468779. Our team is available to assist you with any inquiries or issues regarding your order.
Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination. For specific information regarding shipping options and rates, please refer to our shipping policy or contact our customer support team.
What should I do if my item arrives damaged?
If your item arrives damaged or defective, please inspect your order upon reception and contact us immediately. We will evaluate the issue and provide instructions on how to proceed with a return or exchange.
Are there any items that cannot be returned?
Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or flammable liquids. If you have questions about a specific item, please contact us for clarification.
How long does it take to process a refund?
Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.